Investing in a carpet cleaning machine has paid off for Nadeem Mohammad and Rima Naidu.
“Our carpet cleaning machine has provided an added value to the service that we can offer our customers,” Nadeem says.
The Hawkes Bay franchisees, who have been with Crest for two years, enjoy the challenge that comes with carpet cleaning.
“It can be quite challenging. It produces great results and we are glad that we chose to invest in this machine. It’s another asset that has contributed to the growth of our business,” he says.
As part of their commitment to customer service, Nadeem and Fiza, who cover Napier and Hastings, visit their clients once a month.
“We like to see the areas we clean during the day. We really enjoy catching up with our customers because it gives them a chance to let us know if there are any issues,” he says.
Nadeem and Fiza’s van, which is one of the best vehicles in the Hawkes Bay fleet, is also a talking point.
“We get a lot of positive responses from people about how nice our van looks and the personalised number plate always catches peoples attention,” he says.
Hawkes Bay Regional Manager Abby Latu says Rima and Nadeem are a great team who always ensure they go the extra mile for their customers.