A passion for training has seen Fiza Rahiman step up to the next level to a role that ensures CrestClean’s high standards are maintained.
He’s now fully qualified as an assessor for franchisees taking the Certificate in Commercial Cleaning. The role of an assessor involves scrutinising franchisees’ competency.
Under his watchful eye, candidates are given set tasks as Fiza checks whether they carry them out correctly, safely and to the required benchmark standards.
The new position follows Fiza’s appointment last year with Master Cleaners Training Institute as a CrestClean Regional Trainer for Auckland.
He’s worked hard to achieve his assessor’s rating, an achievement that has brought personal pride. “It was a big challenge for me. To be qualified as an assessor I had to go through a process, which involved a lot of further training,” he says.
“I feel very proud to have achieved this level. Becoming an assessor has given me a new approach and I look at things a little differently now.”
As well as ensuring franchisee’s work is up to standard, Fiza enjoys sharing his experiences with newbies, passing on tips from what he’s learned as a business owner.
“It’s very satisfying and rewarding to share the knowledge I have with others who are at the beginning of their career,” he says.
Adam Hodge, CEO of Master Cleaners Training Institute, says Fiza is a great addition to the MCTI assessment team.
“He has been with CrestClean for more than 10 years and is a MCTI Induction and Regional Trainer.
“He brings a wealth of experience to the assessor’s role with an ability and style that allows the assessment candidates to relax as they carry out their assessment task.”