Changing the cleaners was a breath of fresh air for personnel at the Taranaki branch of a nationwide property valuation company.
Michelle Dobson, office manager at TelferYoung, says they’ve been delighted at the quality of cleaning provided by CrestClean’s Kiraren Tirate and Linda Etuati.
“Everything feels clean. You can tell when they’ve been, there’s no doubt about it.
“We got CrestClean involved because we didn’t have good cleaners,” she says. But Michelle first wanted to be sure CrestClean could meet her expectations in terms of the quality of the cleaning and service delivery
So she approached an existing CrestClean customer. “I went to someone who was using them to ask their feedback and they spoke very highly, so it was total recommendation that we went with CrestClean.”
Michelle says she’s been impressed by Kiraren and Linda, particularly in the way requests and queries are dealt with. Every CrestClean customer site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
“Should there be any issues, using that book to correspond has been absolutely wonderful,” say Michelle. “If there’s ever a query it’s just solved straight up.”
She says suggestions from CrestClean have also been welcomed. “With the guys’ toilet, we were only getting everything cleaned twice a week, and you recommended that to keep it clean there should be another clean in between, which we took upon.”
Doing a good job for his customers and getting positive comments is motivating, says Kiraren.
“We like doing a good job as it’s a reflection on CrestClean and the quality of our work.
It motivates us when we get good feedback. Our aim is to give our very best, every time.”
CrestClean’s Taranaki Regional Manager Naresh Mani says Kiraren and Linda are totally focused on their customers.
“They are always on to it and very understanding of their customers’ requirements. They always ensure things are done correctly. They have a very good attention to detail and take what they do seriously.”
