It’s no wonder they look proud after receiving glowing reports from their customers.
These members of CrestClean’s Waikato Region were each presented with a Certificate of Excellence from regional manager Nivitesh Kumar.
The awards are testament to the high quality of work carried out by franchisees and follows direct feedback from their customers. Nivitesh says the number of Certificate of Excellence awards being handed out locally has soared over the past few years.
Building strong customer relationships is one of the strengths of CrestClean’s individual business owners, says Nivitesh. “They take time out of their day to meet their customers and to make sure everything is going well. They are proud of the high level of service they deliver.”
Customer feedback comes in the form of direct emails to the regional managers or via CrestClean’s regular surveys monitoring quality. Going the extra mile for customers, or providing a service above and beyond what is required, are common comments received.
Every month a Certificate of Excellence is awarded by each regional manager to the franchisee who gets the highest number of customer accolades. And every quarter the business owner with the most certificates wins a $50 cash prize.
