At Kākāriki Hospital in Auckland, cleanliness goes far beyond appearances — it’s about patient safety, clinical support, and stopping Healthcare Acquired Infections (HAIs) in their tracks. That’s why CrestClean’s specially trained cleaning teams play such a vital role in maintaining the hospital’s high standards.
Kākāriki Hospital is a modern elective surgical facility offering a wide range of procedures for both adults and children. The hospital features four operating theatres, 20 post-operative recovery and day-stay bays, 20 inpatient ensuite rooms, and a dedicated pre-admission clinic, all housed within a state-of-the-art environment designed to support quality care and patient comfort.
As the main cleaning team for the hospital’s operating theatres and day cleaning, Auckland franchise owners Hari and Anandkumar Patel have earned praise from both patients and staff. Quality Assurance Co-ordinator Tessa McKnight says their professionalism and responsiveness make a noticeable difference.
“They’re quick to respond and resolve any issues. From an audit perspective, they’re doing a great job.”
Patients have noticed too. One even left a glowing Google Review, calling Kākāriki Hospital “one of the cleanest hospitals” they’ve ever been in.
What sets CrestClean apart is our specialised Infection Prevention and Control (IPC) training. In a hospital setting, this knowledge is essential. CrestClean cleaners are trained in both standard and transmission-based precautions, equipping them to work safely and effectively in high-risk clinical environments.
Client Services Manager Fleur Collins, who works closely with Hari and Anandkumar, says this expertise has a direct impact on the hospital’s operations.
“Maintaining a clean and safe environment is absolutely critical to the wellbeing of our patients and staff,” says Fleur. “The cleaning teams from CrestClean have consistently demonstrated a high level of professionalism, attention to detail, and responsiveness to feedback.”
Fleur is particularly appreciative of their work in the hospital’s perioperative settings — especially in the operating rooms, where strict protocols and infection prevention and control standards apply. She says they’ve seen firsthand how CrestClean’s cleaning teams play a vital role in supporting clinical operations, thanks to their thorough training in both standard and transmission-based precautions.
“They’ve shown great commitment to meeting these expectations.”
To maintain these high standards, Tessa conducts monthly cleaning audits, which are jointly reviewed with the hospital’s Infection Prevention and Control team. This collaborative approach ensures standards are consistently upheld and any issues are promptly identified and resolved.
Fleur also credits the wider Auckland support team for their partnership and proactive communication, acknowledging Auckland Regional Manager Dries Mangnus and Business Manager Sally Mellow. She says their responsive and solutions-focused approach makes it easy to share feedback, knowing it will be acted on quickly
“That kind of partnership is key to maintaining the high standards we expect in a hospital environment,” says Fleur.
With our dedicated cleaning teams, we’re proud to help healthcare facilities across New Zealand shine. Their work helps hospitals like Kākāriki stay clean, safe, and ready to care for every patient who walks through the door.
