Just five months into their CrestClean journey, Taranaki franchise owners Sunny and Prabhjot Kumar are off to an amazing start. The hardworking couple recently received a Certificate of Excellence recognising their outstanding service.
Since joining CrestClean in late November 2024, Sunny and Prabhjot have nearly doubled the size of their business. Their incredible growth has allowed them both to leave their day jobs and focus entirely on their thriving franchise.
Their dedication hasn’t gone unnoticed. Earlier this year, Sunny and Prabhjot achieved an impressive 100% customer satisfaction score, with customers praising their attention to detail and exceptional service.
One of Sunny and Prabhjot’s key clients is Howard Wright, a company that designs and manufactures medical beds and stretchers. The franchise team takes care of cleaning the main office areas, lunchroom, bathrooms, meeting rooms, and entranceway. With a team of around 50 people using these areas, keeping the polished concrete floors spotless is no small task, but Sunny and Prabhjot make sure everything looks fresh and tidy all day, every day.
Leisa Kelsen is the Finance Manager at Howard Wright and the main point of contact for Sunny and Prabhjot. She says there has been a noticeable improvement since they took over the cleaning duties.
“It’s noticeable when you walk in every morning. The place feels clean and fresh. They have a really good attention to detail,” she says.
Leisa has been impressed with CrestClean’s professionalism since Howard Wright first sought a cleaning provider. Taranaki Regional Master Franchisee Naresh Mani presented Leisa with a customised cleaning programme, carefully designed to align with the site’s specific requirements.
“Naresh came in with a proposal and seemed to have a clear understanding of what we needed,” says Leisa.
From the start, Sunny and Prabhjot have been open to feedback and keen to fine-tune their services and ensure things run as smoothly as possible at Howard Wright. A key factor in their success is their proactive approach to communication. Leisa appreciates how Sunny keeps her informed, whether through the communication booklet or a quick text message.
“Sunny is really proactive at communicating when they need something or have a query. He’s found a good level of communication – not too much, but if he needs something, he will reach out,” she says.
Although their partnership with Howard Wright is still relatively new, Sunny and Prabhjot have hit the ground running, quickly establishing themselves as a reliable team dedicated to exceptional service. Leisa says their high standards have been well received and appreciated by the wider Howard Wright team.
“I would certainly say that the standard is meeting, if not exceeding, expectations.”
